Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Great location
Well-equipped rooms
Lacking service
Mediocre dining
6.8/10
Nice
Rooms
7.4
Location
8.4
Service
6.4
Dining
6.0
Guest reviews
6.8/10
based on 5 reviews
3.5/5
based on 936 reviews
7.6
7.6/10 based on 718 reviews
#8 of 15 hotels in Leamington Spa based on Tripadvisor
Hugh
United Kingdom,
June
2024
7.2/10
The hotel had clean and comfortable rooms overlooking the peaceful garden, but there were issues with room cleaning organization. The service varied from attentive and helpful to stretched and lacking basic niceties. The dining experience had excellent choices but was disorganized at times. The facilities received positive feedback but with occasional complaints.
Rooms
7.0
The room was clean and comfortable, overlooking the garden, very peaceful and quiet.
Service
6.0
Service varied from attentive and helpful to lacking basic niceties at times.
Location
8.0
Close to the center of Leamington Spa, but some felt it was slightly overpriced.
Dining
7.0
The dining experience had excellent choices but was disorganized at times.
Facilities
8.0
Overall positive feedback on facilities with occasional complaints.
Joshua
United Kingdom,
June
2024
7.0/10
The hotel has a really nice atmosphere and is extremely clean, but some areas feel a little dated. The location is great, close to the main shopping area with plenty of road-side parking. However, the service was inconsistent with some staff members appearing miserable and not offering basic courtesy. The dining experience had its ups and downs with the food quality being mediocre. Facilities were okay but could use some improvements.
Rooms
8.0
The room was really nice, but some areas like the paintwork and bathroom needed updating. However, it was extremely clean.
Service
6.0
The service was quite inconsistent; some staff members were friendly and accommodating while others seemed miserable and lacking basic courtesy during interactions.
Location
9.0
The location is great, a short walk to the main shopping area. The staff were helpful but seemed embarrassed about the hotel.
Dining
5.0
The dining experience had its issues; some staff members didn't seem bothered by food temperature concerns. However, there were vegetarian options available which was nice.
Facilities
7.0
The facilities were decent but could use some enhancements to improve the overall guest experience.
Ryan
United Kingdom,
November
2023
6.0/10
The hotel was a mixed experience with comfortable and well-equipped rooms but suffered from lacking service and mediocre dining. The location was perfect for exploring the area, but the value for money might not be the best.
Rooms
7.0
The room, although promised to be moving-ready, felt stuffy and tired. Could hear next door conversations clearly.
Service
5.0
Staff went out of their way to help but lacked in basic service gestures like table clearing and greetings. Some members of the staff seemed unhappy.
Location
8.0
Perfect location for exploration, close to the town center and a lovely park. Ideal for a relaxing drink and breakfast.
Dining
5.0
Dining experience was disappointing with disorganized service, cold food, and poor coffee quality.
Facilities
6.0
Facilities were mediocre, not up to the expected standard.
Great location
Lacking service
Robert
United Kingdom,
September
2023
7.0/10
The hotel is conveniently located, just a short walk into town, but the room setup was a bit cramped for two people. The service was lacking in attentiveness, although the location served our purposes perfectly. The dining experience had long waits but included great service with fresh fruit. The facilities were acceptable, but improvements are needed in some areas.
Rooms
7.0
The room setup was cramped for two people, and there was a small window with a slight damp smell in the attic floor.
Service
6.0
The service lacked attentiveness in some aspects, especially in the corridor outside the room.
Location
8.0
The location was very good for our visit, just a short walk into town, although it could use improvements.
Dining
7.0
The dining experience had long waits but included great service with fresh fruit.
Facilities
7.0
The facilities were acceptable, but improvements are needed in some areas.
John
United Kingdom,
June
2023
8.0/10
The hotel is ideally located, perfect for my work; it has very pleasant staff and is within walking distance of the town center. The rooms were clean, comfortable, and equipped with everything needed for a relaxing stay. The dining selection was nice, offering a variety of options. However, the breakfast was a bit sparse. The service was attentive, with just the right amount of familiarity. The facilities met expectations, making for a pleasant overall experience.
Rooms
8.0
The rooms at the top were clean and had everything you would need for a comfortable stay.
Service
9.0
The staff were very nice and attentive.
Location
9.0
The location was excellent for my work and exploring locally. Close to the center of Leamington Spa.
Dining
7.0
The dining experience was very nice with a selection of cereals, juices, fruit, and toast.
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